This course is designed to provide students with the skills and knowledge necessary for an organisation to achieve and sustain its competitive position through effective and sustainable operations. It focuses on developing a deep understanding of customer service, service design, innovation, and marketing, fostering empathy for customers and enhancing the overall customer experience. Additionally, the programme aims to equip students with strategy formulation skills essential for building a competitive advantage and offer advanced-level insights into management accounting.

In this specialisation, students are provided with a deepened understanding of governing laws and compliance acts within the health sector. Additionally, this course focuses on equipping students with the skills to address managerial and administrative challenges in hospitals.

On completion of this course, you will have gained the following skills:

  • Operational Development
  • Innovation Integration
  • Advanced Management Accounting
  • Strategic Positioning
  • Health Sector Management

Admission requirements:

Namibian National Qualifications Framework (NQF) Level 8 Bachelor (Honours) degree qualification or equivalent, from any recognized institution, in the chosen field of study; a minimum of two years of experience in a supervisory or management position verifiable at enrolment application.

*Applicants are required to submit a reference letter from the employer that confirms their supervisory and managerial experience as part of the admission process.

DURATION OF STUDY
Two (2) Years

MODE OF DELIVERY
Blended Mode

ASSESSMENT
Summative
Formative
Thesis

COURSE FEE
N$ 104,475.00

Course Structure

Year 1 – Semester 1

Module codeModuleCreditsHours
B6961MO Operations & Technology ManagementB6961MO | 4hrs/week124L/W
B6961MLLeadership & Human Capital ManagementB6961ML | 4hrs/week124L/W
B6921MSStrategic Marketing & Customer ServiceB6921MS | 4hrs/week124L/W
B6941MSStrategic Accounting & FinanceB6941MS | 4hrs/week124L/W
B6961MSStrategic ManagementB6961MS | 4hrs/week124L/W
Total credits60

Year 1 – Semester 2

Module codeModuleCreditsHours
B6932MBBusiness Research MethodologyB6932MB | 4hrs/week244L/W
B6932MHHealth Compliance & GovernanceB6932MH | 4hrs/week244L/W
B6972MHHospital ManagementB6972MH | 4hrs/week244L/W
B6972MMManaging Community HealthB6972MM | 4hrs/week244L/W
B6972MPPharmaceutical ManagementB6972MP | 4hrs/week244L/W
Total credits120

Year 2 – Semester 1 & 2

Module codeModuleCreditsHours
B6973MT ThesisB6973MB | 4hrs/week1004L/W
Total creditsTotal Credits100

1. Application Form
Please click here to start your application form for 2024.

2. Admission Process
After successfully completing and submitting your application, the Academic Office and the Admissions Committee will review each applicant’s form. Once admission status has been concluded, the applicant will receive an Acceptance or Rejection Letter via email.

3. Registration Form
The applicants who are admitted for the programme of their choice will be invited to register their first semester modules on the registration platform. The instructions and requirements for registration will be sent to each admitted applicant via email.

4. Orientation
Click here to watch the orientation video

1. Lectures
1.1 Accessing Moodle
Moodle is a platform used by the Namibia Business School for all class-related activities and it is where students can access the learning material. Each admitted student will receive login details from the Student Support Office, once the registration period has ended.
1.2 Access to the UNAM Student Portal
UNAM Student Portal is the official platform for the submission of continuous assessment and examination results. Each admitted student will receive login details from the Student Support Office, once the registration period has ended.
1.3 Study Material & Timetable
Along with the instructions on how to access Moodle, the Student Support Office will also send information about study material.

2. Assessments
2.1 Summative: written examinations
2.2 Formative: assignments

3. Release of CA marks
The CA marks are released on the UNAM student portal before the beginning of the examination period.

4. Examination
Click here to find more information about the Examination Support Office

1. Allocation of Supervisors
1.1 Student engagement
Once a student submits a proposal with a researchable topic, supervisor will be allocated to guide the student through the thesis writing process.
1.2 Presentation
Once a student receives permission to defend their thesis from the supervisor, the student must send the proposal and the approval to the Research Office.

2. Submission
The Research Office will send the Research Seminar agenda and further instructions to the students via email.

1. List of graduates
The list of graduates is released by the Academic Office. Please see the April 2024 Graduation list here

2. Fees
Please contact Dhale Cloete for information on outstanding fees at dcloete@unam.na| 061 413 507

3. Graduation ceremony
The Academic Office will send the relevant information about the graduation ceremony to all the graduates, via email.

1. Register to become a Alumni 
A voluntary organisation that aims to further lifelong partnerships between the University and members of the Association. You can register here

2. Job placement
2.1 Tutoring opportunities
NBS considers their pool of graduates first whenever a position for tutoring is available. Email us at info@nbs.edu.na if you are interested to work as a tutor.